Privacy Policy

Last Updated: July 14, 2026

This Privacy Policy explains how XYW, operated by Dongguan Xinyouwei Transfer Technology Co., Ltd. (“XYW,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects personal information when you visit https://xywprinting.com/ (the “Website”), request a quotation, upload artwork, place an order, communicate with us, or otherwise use our services.

XYW is a custom printing service provider based in Dongguan, Guangdong, China, offering screen printing, heat transfer printing, UV printing, sample proofing, and related production services.

By using the Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who Is Responsible for Your Information?

For the purposes of applicable data protection laws, the data controller responsible for your personal information is:

Dongguan Xinyouwei Transfer Technology Co., Ltd.
Trading as: XYW
Address: 3rd Floor, Building B, No.17 Huaguoshan Road, Chang’an, Dongguan China
Email:fonitaniya@tapecompanies.com
Website: https://xywprinting.com/

2. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information that you submit through quotation forms, contact forms, email, live chat, customer accounts, orders, or other communications, including:

Your name
Company name
Job title
Email address
Telephone number
Billing and shipping addresses
Country or region
Product requirements
Product materials and specifications
Order quantities
Printing method preferences
Delivery deadlines
Messages and correspondence
Marketing preferences

Artwork and Project Files

When requesting a quotation or placing an order, you may upload or send:

Logos
Artwork
Photographs
Product drawings
Brand guidelines
Packaging designs
Print dimensions
Product photographs
Technical specifications
Other project-related files

Please do not send confidential, sensitive, or third-party personal information unless it is necessary for your project and you have the right to provide it to us.

Order and Transaction Information

If you purchase products or services from us, we may collect:

Products or services ordered
Quotation and invoice details
Order history
Payment status
Transaction references
Tax and customs information
Delivery and tracking information
Returns, complaints, and after-sales records

Payment card information may be processed directly by a third-party payment provider. We may not receive or store your complete payment card number.

Automatically Collected Information

When you visit the Website, we and our service providers may automatically collect:

IP address
Browser type and version
Device type
Operating system
Approximate location derived from your IP address
Referring website
Pages viewed
Links clicked
Time spent on the Website
Date and time of access
Cookie identifiers
Website errors and performance information

This information may be collected through cookies, pixels, server logs, analytics tools, and similar technologies.

Information from Third Parties

We may receive information from:

Payment providers
Shipping and logistics companies
Marketing and advertising platforms
Website analytics providers
Customer relationship management systems
Social media platforms
Business partners
Publicly available business sources

3. How We Use Personal Information

We may use personal information to:

Respond to questions and quotation requests
Review artwork and product requirements
Recommend an appropriate printing method
Prepare samples and digital proofs
Calculate production and shipping costs
Process and fulfil orders
Communicate about production progress
Arrange packing, customs clearance, and delivery
Provide customer service and after-sales support
Manage payments, invoices, and accounting records
Maintain customer and project records
Improve our Website, services, and production processes
Detect errors, fraud, misuse, and security threats
Send newsletters or promotional communications where permitted
Measure the performance of our marketing campaigns
Comply with legal, regulatory, tax, customs, and contractual obligations
Establish, exercise, or defend legal claims

We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required.

4. Legal Bases for Processing

Where the General Data Protection Regulation, UK GDPR, or similar laws apply, we rely on one or more of the following legal bases:

Contract

We process information when necessary to:

Prepare a requested quotation
Review a proposed project
Enter into a contract
Produce samples
Fulfil an order
Arrange delivery
Provide customer support

Legitimate Interests

We may process information where necessary for legitimate business interests, including:

Managing customer relationships
Improving our Website and services
Preventing fraud and misuse
Protecting our systems
Maintaining business records
Responding to business enquiries
Promoting relevant services to existing business contacts

We consider whether these interests are overridden by your rights and interests.

We may rely on consent for:

Non-essential cookies
Certain analytics or advertising technologies
Email marketing where consent is required
Other optional processing activities

You may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Legal Obligation

We may process information when necessary to comply with tax, accounting, customs, trade, regulatory, or legal requirements.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember preferences, understand Website usage, improve performance, and, where enabled, support advertising or marketing.

Non-essential cookies will be used only where permitted by applicable law and, where required, after you have made a choice through our cookie banner or settings tool.

More information is available in our Cookie Policy.

6. Marketing Communications

We may send service updates, industry information, offers, or promotional communications where:

You have provided consent;
The communication is otherwise permitted by applicable law; or
We have an existing business relationship and believe the information may be relevant to you.

You can unsubscribe by:

Clicking the unsubscribe link in an email;
Adjusting your communication preferences; or
Contacting us atfonitaniya@tapecompanies.com.

We may still send non-promotional communications relating to quotations, samples, orders, payments, production, shipping, or customer support.

We may share personal information with service providers that support our operations, including:

Website hosting and cloud service providers
Email and communication providers
Customer relationship management platforms
Analytics providers
Payment processors
Accounting and invoicing providers
Shipping, freight, courier, customs, and logistics providers
Printing, production, packaging, or material partners
IT security and technical support providers
Marketing and advertising providers
Legal, tax, insurance, and professional advisers

These parties may process information only for the services they provide to us, subject to appropriate contractual or legal obligations.

We may also disclose information:

When required by law, regulation, court order, or government authority;
To investigate fraud, security incidents, or misuse;
To protect our rights, property, users, employees, or business;
In connection with a merger, acquisition, restructuring, financing, or transfer of business assets; or
With your instruction or consent.

8. International Data Transfers

XYW is based in China. If you visit the Website or contact us from another country, your personal information may be transferred to, accessed from, or stored in China and other countries where our service providers operate.

Data protection laws in these countries may differ from those in your country.

Where required by applicable law, we use appropriate measures for international transfers, which may include:

Standard contractual clauses;
Data processing agreements;
Contractual confidentiality and security obligations;
Transfer risk assessments; or
Other legally recognized safeguards.

You may contact us for additional information about the safeguards relevant to your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

The duration of a quotation or project;
Whether an order is completed;
Warranty and after-sales periods;
Ongoing customer relationships;
Tax, accounting, customs, and legal requirements;
Dispute and limitation periods;
Fraud prevention and security needs.

Artwork and project files may be retained to support repeat orders unless you request deletion and we are not legally or contractually required to retain them.

When information is no longer required, we may delete, anonymize, or securely archive it.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

Unauthorized access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

These measures may include access controls, account authentication, secure connections, backups, staff confidentiality requirements, and restricted access to customer files.

No website, transmission method, or storage system is completely secure. We cannot guarantee absolute security, but we take reasonable steps appropriate to the nature of the information we process.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of your information;
Request restriction of processing;
Object to certain processing;
Withdraw consent;
Request data portability;
Opt out of certain marketing;
Opt out of certain sales, sharing, targeted advertising, or profiling;
Request information about how your data is collected and disclosed;
Lodge a complaint with a data protection authority; and
Receive equal service and pricing when exercising your rights.

These rights may be subject to legal exceptions. For example, we may need to retain information to fulfil an order, comply with accounting requirements, resolve disputes, or establish legal claims.

To submit a request, contact:

fonitaniya@tapecompanies.com

We may need to verify your identity before processing a request. Where permitted, you may use an authorized agent, but we may require evidence of the agent’s authority and identity verification.

12. California Privacy Notice

This section applies where the California Consumer Privacy Act, as amended, applies to our processing.

Depending on the circumstances, California residents may have the right to:

Know what categories of personal information we collect;
Know the sources and purposes of collection;
Know the categories of third parties to whom information is disclosed;
Request access to specific personal information;
Request correction;
Request deletion;
Opt out of the sale or sharing of personal information;
Limit certain uses of sensitive personal information; and
Exercise rights without unlawful discrimination.

We do not sell personal information for money.

Some analytics or advertising activities may be considered “sharing” or “sale” under broadly defined state privacy laws, depending on the technologies used. Where applicable, you may exercise your choices through our cookie settings or a “Your Privacy Choices” link.

We do not knowingly sell or share the personal information of individuals under 16.

13. Children’s Privacy

The Website and our services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contactfonitaniya@tapecompanies.com so that we can investigate and take appropriate action.

14. Third-Party Websites

The Website may contain links to third-party websites, payment platforms, social media services, shipping providers, or other external services.

We do not control their privacy practices. Their collection and use of information are governed by their own privacy policies. We encourage you to review those policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations, or business practices change.

The revised version will be posted on this page with an updated “Last Updated” date. Where required, we will provide additional notice or obtain renewed consent.

16. Contact Us

For questions, complaints, or privacy requests, contact: